Check the Import Status to ensure there are no formatting errors.
To turn those source files into a published article, you generally need to follow these steps: 1. Prepare the CSV File The CSV acts as the "map" for your import. It must include: : The name of the article. URL Name : A unique identifier for the web link. Flatpack_Source_File.zip
: The specific template or category (e.g., "FAQ" or "Manual"). 2. Organize the ZIP Structure Check the Import Status to ensure there are
Many "Flatpack" or Salesforce-style imports require a .properties file within the ZIP. This tells the system how to encode the data (e.g., DateFormat=yyyy-MM-dd ) and which character set to use (typically UTF-8 ). 4. Run the Import Log into your dashboard. Navigate to Import Articles . It must include: : The name of the article